Social media platforms – WhatsApp, Instagram and Facebook, on Monday, crashed worldwide.

Other products that are part of the same family of apps, such as Facebook Workplace, also stopped working.    The online services all share an infrastructure and are owned by Facebook, which is owned by American billionaire Mark Zuckerberg.

The error message on the webpage of Facebook Inc suggested a problem with Domain Name System (DNS). DNS allows web addresses to take users to their destinations. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July.

Security experts tracking the situation said the outage could have been triggered by a configuration error, which could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.

The crash started around 16:41BST, according to the website Downdetector. While just two problems were reported at 16:26, the site says, this had jumped to more than 27,000 just fifteen minutes later.

According to The National, users attempting to access Facebook on their browser have been shown a blank error page, while those using WhatsApp or Instagram mobile apps have been able to view existing content, but nothing new has loaded.

“We’re aware that some people are having trouble accessing Facebook app. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience,” Facebook said via @facebookapp

Posting on Twitter, which has not seen any issues, the Facebook app said it was aware of outages affecting “some people”.

The firm said: “We’re aware that some people are having trouble accessing Facebook app. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”

WhatsApp also used Twitter to say that they were working on solving issues affecting their services.

The app tweeted: “We’re aware that some people are experiencing issues with WhatsApp at the moment. We’re working to get things back to normal and will send an update here as soon as possible.

“Thanks for your patience!”

Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or how many were affected by the outage.

We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
— Facebook (@Facebook) October 4, 2021

“We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience,” Facebook said.

Shares of Facebook, which has nearly 2 billion daily active users, fell 5.5% in afternoon trading on Monday, inching towards its worst day in nearly a year.

The outage, comes a day after a Facebook whistleblower accused the firm of repeatedly prioritizing profit over clamping down on hate speech and misinformation, and said her lawyers have filed at least eight complaints with the U.S. Securities and Exchange Commission.

The complaint has led to two members of the European parliament calling for an investigation into the allegations.

Nigeria had about 33 million active social media users as of January 2021. WhatsApp is the most popular platform used in the country, with over 90 million users, according to Statista.

About 61.4 per cent of Nigerian social media users use Twitter, 86.2 per cent use Facebook, 81.6 per cent use YouTube, 73.1 per cent use Instagram, and 67.2 per cent use Facebook Messenger.

[Additional information by The Jerusalem Post]

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Sayflexxyblog is a content writer, web developer, social media manager and advertiser.

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